Privacy Policy

OTMarket ("we", "us", or "our") operates the OTMarket platform, a marketplace for Open Tibia server items, characters, and services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

By using OTMarket, you agree to the collection and use of information in accordance with this policy.

2.1 Information you provide directly

• Account information: email address, username, and profile picture (via Google OAuth)
• Listing content: titles, descriptions, prices, and item details you post
• Messages: content of messages sent through our built-in messaging system
• Transaction data: details of purchases and sales conducted through the platform
• Reviews and feedback you leave for other users
• Contact information such as Discord handle, WhatsApp, or Telegram (optional)
• Payment method preferences (no payment card data is stored — we do not process payments directly)

2.2 Information collected automatically

• Log data: IP address, browser type, pages visited, and timestamps
• Device information: operating system, browser version
• Usage data: features used, search queries, and navigation patterns

2.3 Information from third parties

• Google OAuth: when you sign in with Google, we receive your email address, name, and profile picture as permitted by your Google account settings

• To create and manage your account
• To provide, operate, and improve the OTMarket platform
• To facilitate transactions and communications between users
• To display your listings and profile to other users
• To send you notifications about your account, transactions, and messages
• To investigate and resolve disputes between users
• To detect, prevent, and address fraud, abuse, or security issues
• To comply with legal obligations
• To respond to your support requests

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: your username, listings, reviews, and profile information are visible to other users as part of the platform's normal operation
• Service providers: we use Supabase for database and authentication services, and Cloudflare for bot protection. These providers process data on our behalf under appropriate data protection agreements
• Legal requirements: we may disclose your information if required by law, court order, or governmental authority
• Safety: we may disclose information to protect the rights, property, or safety of OTMarket, our users, or others

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes (such as transaction records).

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your personal data
• Restriction: request that we limit processing of your data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing of your data for certain purposes

To exercise any of these rights, contact us at contact@opentibia.market.

OTMarket uses cookies and similar technologies to maintain your session and preferences. We use:

• Session cookies: required for authentication and keeping you logged in
• Cloudflare Turnstile: bot detection technology to protect our forms

We do not use advertising or tracking cookies.

We implement industry-standard security measures including encrypted connections (HTTPS), secure authentication via Supabase, and row-level security on our database. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

OTMarket is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the platform or sending you an email. Your continued use of OTMarket after changes become effective constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: contact@opentibia.market